In most cases if you have a problem with slower speeds on a Brigham.net/Utopia connection the problem is being caused by a router issue. With fiber the connection does not usually slow down. If the fiber has a problem it does not work at all. If your connection seems slower than normal our first suggestion is to power cycle the router. Unplug the small black power cable that goes to the router. Leave it unplugged for 30 seconds to fully reset then reconnect it. Wait 2 minutes for it to come back up. A Router is just a small computer in a box and sometimes it needs to be rebooted. Often this is all that is required. If you have no internet and you have power cycled the router and waited 2 minutes. Try unplugging power to the Utopia(Zhone) portal.
DO NOT PRESS RESET ON THE UTOPIA PORTAL